Online Patient Payment Solution: Top 3 Medesk Integrations for Seamless Payments

As a clinic owner, are you aware that 76% of patients prefer digital payment options, and 80% of patients who experience payment issues are less likely to return to the same healthcare provider? These stats show that offering a seamless online payment experience is no longer a luxury—it's a necessity.

Payment processing is a key challenge in many healthcare practices, especially as the industry shifts towards more patient-centred care. If you have already faced late payments, time-consuming claim processing, a lack of prepayment options, and patient loss due to the inconvenient payment methods, it means you are looking for a solution that automates patient billing and enhances patient care.

Medesk, a versatile practice management platform, simplifies the process of collecting payments through an integrated patient portal and seamless connections to Stripe, Xero, and Healthcode. The platform allows clinics to manage payments easily, ensure faster processing, and boost patient engagement.

In this guide, we'll show you how to make the most of Medesk’s payment service, starting with the basics of the patient portal, followed by integrating Stripe for credit card payments and Healthcode for insurance claims. Ready to learn how Medesk can make your clinic's financial experience more successful? Let’s dive in.

Connect Stripe Integration and Don’t Worry about Unpaid Bills

Medesk is designed to optimise healthcare practice operations, and its online healthcare payment system is one of the key components.

Here’s how simple it is to start receiving client payments in minutes with Medesk. The first step is to create an account on the official Medesk website. You will immediately have access to a trial period of 15 days, during which you will be able to receive payments, configure flexible payment options, and evaluate the capabilities of the platform.

The setup process for Medesk's online payment system is straightforward. Medesk supports integration with Stripe for receiving online payments. This integration allows clinics to handle credit and debit card payments from patients securely and in compliance with PCI standards.

Stripe handles payments from over 135 countries, making it a trusted solution globally. The software charges a small transaction fee, usually around 2.9% + 30 cents per transaction. The price is worth it given the security and ease of processing.

Integrating Stripe with Medesk takes just a few minutes. Once set up, clinics can immediately start accepting payments.

What Stripe integration offers:

• competitive rates, and by using it within Medesk, there are no hidden costs for clinics.
• Patients receive payment receipts automatically via email, ensuring complete transparency.
• With its robust encryption, clinics can trust that patient payment data remains secure.

Clinics using Stripe see a 40% reduction in late payments due to automatic reminders and easy checkout.

To activate the function, go to Settings → Payments and Accounting → Stripe:

To use the payment system, authorise your Stripe account for use with Medesk or create a new account by filling out the registration form:

When the integration is complete, the status on the page in the settings will change to Connected, and all payments made through the patient portal will automatically go through Stripe. Also, all transactions will appear in your Medesk dashboard, allowing you to keep track of paid and pending invoices.

Medesk’s Patient Portal: Simplifying Online Payments for Your Clinic

One of the biggest advantages of Medesk is its patient portal, a secure and user-friendly platform where patients can pay for services online. By implementing online payments, clinics can increase payment collection rates by up to 30%, according to industry research. Furthermore, allowing patients to prepay for appointments reduces the likelihood of no-shows and ensures a more predictable revenue stream.

Patients booking online can be asked to pay either in part or in full for your services before their appointment can be considered confirmed. Which of these two modes of prepayment is chosen will depend on your settings.

To enable the prepayment option, navigate to Settings → Online booking → Prepay:

If you want to have a prepayment from patients in order for their booking to be confirmed, you will need to enable Minimum Prepayment. Two types of prepayment are available: Fixed Value and Percentage of Total Cost.

After you have configured Minimum Prepayment, all patients will be redirected to a prepayment page at the end of the booking process, at which point they can enter their bank details. If a patient makes a prepayment for services, their booking will be confirmed.

Even once Minimum Prepayment has been enabled, patients will still be able to pay the full amount for services booked if they want.

Appointment bookings left without prepayment will be given the status "Pending prepayment". You can define a set time after which postponed prepayments can no longer be made and the associated booking will be cancelled automatically.

Medesk sends automatic reminders to patients about upcoming payments, reducing the risk of late or missed payments.

Patients can access the portal from any device, making it convenient to make mobile payments without needing to contact the clinic directly.

Links to the patient portal can be found in Settings → Online Booking. On this page, you can configure the services available for online booking and share the link to the portal with your patients. Publish it on your website, social media, and patient review aggregators to increase your reach to potential customers and accept contactless payments.

How it works for patients:

1. Patients click a link to their personalised portal.
2. From the dashboard, patients can view their upcoming or past appointments and select the appropriate payment option.
3. They can choose to pay the entire bill, a portion of it, or even prepay for future services.
4. The system provides multiple payment options, such as credit cards (via Stripe) or insurance payments (via Healthcode), depending on the clinic’s setup.

With the Medesk online payment module, you'll slash the likelihood of no-shows and cancellations and make it incredibly easy for patients to understand exactly what they are paying for.

“Implementing portal functionality helped us to optimise workload at the reception desk, reduce our phone bill, increase patient acquisition via our website, as well as become more available to our patients.” a Prime Clinic case study.

Automate Insurance Claims Processing and Medical Billing

For clinics working with insurance claims, Medesk offers Healthcode integration. Healthcode is a platform used by healthcare professionals in the UK to handle private medical insurance claims efficiently. Instead of manually submitting claims, clinics can automate the entire process.

Here’s how Healthcode integration benefits your clinic:

• Medesk’s integration allows you to track the status of each claim, so you always know what’s happening without manually following up with insurers.
• Automated submissions reduce the risk of human error in claim details.
• Clinics can generate detailed reports on claim statuses, allowing for better financial oversight.

To integrate Healthcode into Medesk, go to Settings → Healthcode:

Insert the Healthcode login, password, and ID, then click Save and connect. Scroll down this page and select all the insurance companies you need and click Connect.

This is how the integration works. When you issue an invoice in the Medesk platform, you will have the option to check the patient’s insurance policy against Healthcode’s records. If a policy is valid, then you can continue working on your invoice and prepare it to be sent to the insurer via the Healthcode integration.

Creating invoices in Medesk is subject to strict regulation to ensure that you avoid making mistakes and to speed up the process of working with insurance companies.

Medical billing can be simple and straightforward when there is an insurance company involved, but less so when the patient is paying themselves. We have integrated the Medesk healthcare accounting software with Xero to offer you the utmost in convenient accounting and financial reporting.

To connect your Medesk account to Xero, go to Settings → Payments and Accounting → Xero, and click the Connect button. Then use your Xero details to authorise the connection in the pop-up window:

Close the window and return to Medesk. Open the Xero settings page again to update it. You can test it by creating an invoice in Medesk and then checking to make sure it has been automatically sent to Xero. To test the process, go to the Schedule section in the menu. Create a new appointment and add services to it. Add the invoice and record payment, and a few minutes later this payment will appear in your Xero account.

Whenever you create an invoice or record payments in Medesk, this information is synced to Xero for your accountant. All invoices can be created either from the patient record or from the calendar by selecting the desired appointment.

Then you can send the invoices via email or print them with a few clicks. This is how your documents will look with the Medesk platform:

The Medesk billing module helps you not only track and manage payment processes, generate invoices, and handle claims, but also do payroll calculations.

Take Control Over Your Revenue Cycle Today With Medesk’s Free Trial

Whether you’re handling patient payments through credit cards and medical bills, insurance claims, or both, Medesk offers a solution that reduces the administrative burden, speeds up payment processing, and improves the patient experience.

By integrating with Stripe, Xero, and Healthcode, Medesk allows you to manage all payment needs from a single platform, ensuring fast, secure, and convenient transactions for patients and clinics alike.

Our client, Clinic Aesthetic, says that the possibility of online payment and online consultations has led to the clinic attracting patients from other parts of the country and even abroad. Read other reviews and case studies on our website and Software Advice page.

Even if you’re not ready to switch your entire system, signing up for Medesk’s free trial gives you an inside look at how this solution can improve your workflow. The ease of patient payments is just the beginning—you can explore other features that will boost your clinic’s efficiency.

The trial period gives you free access to 17 modules of the platform. You will be able to conduct online consultations and fill out EHRs in minutes thanks to Medesk's 40+ treatment notes templates, accept payment, develop patient relationships with the built-in CRM feature, manage your schedule, and analyse your practice's performance by generating one-click reports.

Don’t take our word for it—try Medesk for yourself. Sign up for Medesk's FREE trial today and experience how easy it is to set up online payments, automate insurance claims, and streamline your clinic’s operations.