Empower Your Practice

Journal for Practice Managers

9 Best Medical Practice Management Tips [for 2024]

Running a medical practice involves much more than just providing excellent healthcare services.

Like any other business, a successful medical practice takes some management and administration skills as well, including billing, auditing, distributing wages, etc.

Does that mean you need a business degree to run your own clinic?

Not really! On the contrary, you can easily learn how to manage your own healthcare by practicing and following some simple medical practice management tips!

Medesk is an assistant for clinic managers, collects and presents complex statistics about the work of the clinic in a simple and understandable way, that makes it easier for the manager to make both operational and strategic decisions.

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From providing a telemedicine option to your staff and patients to using billing software, here are the top 9 medical practice management tips to get you started with managing your own practice!

9 Best Medical Practice Management Tips

#1. Audit Every Year

As with any other business, it’s extremely important to audit the tools and practices of your clinic every year.

Each year brings new challenges to your business, as well as updated tools and technology. For this reason, our first medical practice management tip is to evaluate what works well, what is obsolete, and what software solutions you should consider adding to your arsenal.

If, for example, you consistently had problems keeping your inventory stocked in 2024, it might be a good idea to consider investing in inventory management software for the next year.

These kinds of changes will ensure that your clinic is always improving its services.

#2. Focus on the Patient Experience

Another essential medical practice management tip is to focus more on the patient experience. Though healthcare often feels like public service, a healthcare clinic is still a place of business. This means that your patients are also your customers.

One way to ensure your patients’ satisfaction and reduce patient turnover is by using medical customer relationship management (CRM). With this tool, you can keep track of all appointment notes, patient preferences, and doctor-patient interactions.

Medesk helps to manage the work with patients. The platform tracks the entire history of interaction with them: from the attraction channel to the profit received.

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You should also consider using software that will help you cut down on paperwork so that you can focus more on your patients during their visits. These solutions can include anything from Electronic Health Record (EHR) systems to simple consultation notes templates.

To learn more about how EHR can improve the patient experience, check out our top EHR tips.

#3. Take Care of Your Employees

One of, if not the most important asset of any medical practice is its staff. After all, you can’t provide quality healthcare without qualified and experienced doctors and nurses. This is why we can’t stress this medical practice management tip enough:

Take good care of your employees!

Healthcare providers are among the most likely group of professionals to suffer from work-related stress, with 42% of doctors suffering from burnout in 2021. Not only does this negatively affect the well-being of your employees, but it also reduces the quality of patient care.

You can reduce the rate of work-related stress and burnout at your clinic by providing your employees with plenty of rest and recuperation time, ensuring safety practices at work, and offering incentives to keep them motivated.

In Medesk salary reports, you can easily set up bonuses for both doctors, administrators, and for clinic registrars.

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For more help with running your clinic, make sure to follow our 5 steps to working as your own medical practice manager.

#4. Use Telemedicine

In this day and age, everything is becoming more and more remote. With the prevalence of Facetime and the popularity of remote work, many people have come to expect remote options in all aspects of their lives.

That’s why this medical practice management tip involves investing in telemedicine if you haven’t already. There are multiple reasons why you should provide this option to both your doctors and patients:

Patients expect to have a remote consultation option and will turn to healthcare practices that can provide it.
Your doctors have more flexibility to work and access patient records from wherever they are.
You can quickly and easily provide consultations to patients who are in quarantine.
You can provide service to patients who are either far away or unable to come in for an appointment due to injury, or disability.

Not sure which software solutions your clinic really needs? Follow our guide on how to choose the right medical software solution for your practice.

You will be able to conduct online patient appointments directly in Medesk. There is no need to use personal numbers, employee contacts or third-party programs. Within the platform, all actions and connections are performed on behalf of your clinic.

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#5. Use Medical Billing Software

Many doctors aren’t familiar or comfortable with handling the financial aspect of running a medical practice. Therefore - considering how important payments are to any business - our next medical practice management tip is to use billing software.

With medical billing software, you can automate most of the payment process, making the process considerably easier for you and your patients while reducing the rate of errors.

#6. Strengthen Security

One of the most useful medical practice management tips you’ll ever receive is to strengthen your privacy and security systems. With how sensitive and confidential health information is, a data breach can be seriously damaging to both your patients and your clinic’s reputation.

This is why it’s so important to have security protocols and policies in place and to regularly check and reinforce them. This should include both physical security as well as cybersecurity.

For example, make sure your staff always log off and shut down the office computers to avoid unauthorized access to files and employ security measures such as data encryption and two-factor authentication to protect medical files against cyber attacks.

Head over to our guide to learn how a patient management system can benefit your clinic.

#7. Invest in Training

We’ve already talked about how important it is to take care of your employees. Another related medical practice management tip is to invest time and money in the professional training and development of your staff.

Especially when it comes to medicine, education is never really completed. On the contrary- it is an ongoing process that your entire team should have an opportunity to take part in.

This training can be in the form of medical conferences and courses, or technical training for whatever hardware or software your clinic uses.

When it comes to EHR, for example, it can take years to achieve full competency. And a lack of technical know-how can contribute to psychological stress and a reduced feeling of fulfillment at work.

For more information, check our complete guide to practice management.

#8. Improve Scheduling

Proper scheduling is vital to running a clinic. When done right, you can increase employee productivity and efficiency, receive more patients daily, and improve coordination between departments and individual staff members.

Registry automation is an effective solution that allows the registrar to simultaneously view the schedule of several specialists, remind patients about appointments via SMS and automatically insert patient data in an electronic medical record. When telephony is connected, the incoming call will not be lost, but will immediately be shown in a special program window. See how all these features are implemented at Medesk.” In Medesk salary reports, you can easily set up bonuses for both doctors and administrators or clinic registrars.

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But despite how important it is, many practice managers still don’t allocate enough resources to set up a proper scheduling system.

Trust us when we say that this medical practice management tip will save your clinic loads of time and money:

Hire a highly qualified professional to handle your scheduling needs and/or invest in appointment scheduling software to automate the process.

An online booking system will make scheduling appointments quicker and easier for both your patients and your staff.

New to running your own clinic? Here are the keys to running a successful practice.

#9. Use Practice Management Software

Our final medical practice management tip is to use practice management software. Most doctors have little to no management training, meaning they don’t necessarily have all the skills or know-how to manage the business end of a healthcare practice.

With practice management software, you can automate or simplify most of the business aspects of running a clinic such as:

Medical billing
Scheduling
Inventory management
Reporting and analytics
Customer relationship management

You can keep your practice running smoothly and boost revenue with much less effort, letting you focus on what you do best – providing care to your patients.

Wondering what else practice management software can do for your clinic? Read our breakdown of the purpose of practice management software.